Stay POSITIVE at work!!!

Hehe.... I have been telling myself to stay positive at work. Who knows there are too many incidents to make me sianz.

ONE!!!
All along there will be always a colleague who always likes to do the thing last minute. From young, we were taught to do things ahead of the deadline.
But this person is always doing last minute thing. Other colleagues and I will have to help this person to do their part last minute. And thus we will be way behind our deadline. Just that I really don't like the idea that someone’s' work is being pushed to you and you get all the blame when the things are not submit on time. Worse, if that person blame you for not having their idea in the things submitted. Aiyo. Sometimes very difficult to tell them directly. You have to care about their feelings lah, this and that also. But then thinking back, does that person cares about feelings of others. Here, I know I have to be nasty and upfront.

TWO!!!
There are times when people only takes care of their own group. When people of their own group comes, they will take EXTRA CARE!!! But to me, all are the same mah.
True enough there are people who are a bit long-winded, complaining and not easy to handle. However, we are still doing business and we have to look at things at a bigger picture.
Take the feedback and positively and see it as a challenge. Go for the extra mile sometimes will let your customer happy and grateful. It's all the mindset that all should have. There are 2 faces, head and tail, on a coin. It will always come back to the face value irregardless of what happened. It's the money that will come back to us.
However, if you mishandle the situation, the coin will start to look for a new master. I.E. THEY WILL GO TO OUR COMPETITORS!!! Just put ourselves in the customers' shoes and you will find that you would want the same thing as well.

THREE!!!
A bit sensitive....... So I will not say too much. Well, it's just the same customer service that we should have. Here, we were taught to accept and respect people who are different from you. We must be open-minded and look things at a bigger picture. We can just make small changes to accommodate to all people. We don't have to get angry over small things that makes the relationship sours and lose customers. Why not we just look at the big picture and make everyone happy. CHEERS!!!

FOUR!!!
This is in current job... I still remember that the other time when we brought the kids for excursion. I remember telling all my colleagues that we have to stick to the timing as we only had a short time going around. This colleague was so accommodating that almost every stop all of us have to wait. The colleagues from other centre were then all pulling long face and was quite upset that they might have to missed some stops. However, we have to make last minute changes and carry on with the slower group. All other groups were quite happy and the kids bragged about how much they had covered, the slower groups were a bit disappointed. I think sometimes when the kids complained to you, they are comparing already. Just hope that we really do as planned and plan what we are doing.

So I think after all these long long story, I still have to stay positive!!! AIYA!!!